FAQs

How do I open an Account?

To open an account simply visit SportsStudio.net/open

What is the laundry policy?

Unless otherwise stated, all items should be returned clean. Sportsrobe charges $35 per load on dirty returns.

*Wool, satin, period, and licensed items must be dry-cleaned.

Does Sportsrobe accommodate in-house fittings?

Yes, fittings may be scheduled at the Sportsrobe building in Torrance, CA.

For more info please visit: sportsstudio.net/fittings

What is your approval policy?

– All approvals must be granted before the items leave the building.

– There is a 10 item limit.

– Approval is $5 per item for a 24 Hour Period. If the item is not returned by the end of the 24 hour period, a one week rental will be assessed for the items.

– There will be a $3 re-stocking fee for every item that the staff is required to put it back.

– There is no weekend approval. All items taken on a Friday are subject to a minimum of a 1 week rental, unless they are returned by the end of the day on Friday.

– Items on approval are not allowed on set.

– There is no approval on accessories or equipment. This includes: helmets, cleats, belts, hats, balls, pads, etc.

– No approval on licensed items.

Can you manufacture custom garments?

Yes we can make custom garments upon request. We also have an in house graphics team that can design and customize for you.

Please visit sportsstudio.net/customization for more information

Do you put a hold on my card when renting?

No we do not put a hold on your card.

What is your pull charge?

Sportsrobe charges $45 per hour to pull items from inventory.

What are your business hours?

M-F 8:30AM-5:00PM. We are available to open during non-business hours, Rates are billed in four hour increments on weekends, and two hour increments on weekdays.

What sports do you carry in stock?

We carry traditional sports in stock, but can fulfill any sport request. To see our stock options please visit sportsstudio.net/inventory

What is your rental policy?

Our minimum rental period is 1 week. There is also a 2 week option and a production rental, which is 3-6 weeks.

What payment methods do you accept?

Sportsrobe is a net 10 company.
Sportsrobe accepts cash or credit card. Check requests (POs) taken from approved customers only.
Payment arrangements must be made at the start of each order.
50% deposit required on custom orders.
Cards are charged when orders leave the building.
3% credit card processing fees on orders over $1500
5% on orders over $2500